Support — IJ Fitness

Last updated: September 2, 2026

Need help with the IJ Fitness app — your account, membership, workouts, diet plan, or anything else? We're here to help.

Email us any time:
support@ijfitnessclub.com

We typically reply within 1–2 business days.

You can also reach us in person at the front desk, or send a message through the app: open the Coach tab and describe your issue — our staff review every conversation.

Common questions

I can't log in

Log in with the phone number on file with the gym and your app password. If you've forgotten your password, ask the front desk to reset it for you.

My workout or diet plan isn't showing up yet

Plans are built by a real coach after reviewing your fitness profile — this isn't instant. If you've just signed up or requested a new plan, check back soon; you'll get a notification the moment it's ready.

How do I check in at the gym?

Open the You tab to show your QR code at the gate, or use your member card/RFID tag if you have one.

How do I top up my wallet or manage my membership?

Wallet top-ups, membership renewals, and payments are handled in person at the front desk — the app does not process payments directly.

How do I delete my account?

See our Account Deletion page, or email us at the address above.